You Can’t Replicate Culture
Listening to the “This American Life” episode on the GM/Toyota NUMMI plant recently, one particular part struck me as interesting when it comes to culture.
How to be Great at Customer Support
The Power of Saying No (To Sugar)
Over the last couple of weeks, I’ve been avoiding sugar. Not just avoiding eating spoon-fulls of crystal sugar, but avoiding food and drink that contains sugar.
Being Busy, Distractions and Just One More Retweet
Thanks to the internet and the wild things our mobile devices can now do, we can connect with people anywhere, heck, even on the toilet, what used to be a sanctuary of quiet contemplation.
Planning Your Week
Our household recently picked up an interesting habit, one where people tell me they couldn’t do it, or they just don’t work that way.